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Koodo Customer Service Center over the weekend


Userlevel 2
I have been trying to reach Koodo agent on the phone over the weekend but there was no one picking up the calls. I checked and believe call center open over the weekend during 9am to 7pm.
Is there any technical difficulty with the systems?

11 replies

Userlevel 7
Badge +4
I don't think so. Try asking your question here so we can try and help you out.
Userlevel 2
I want to merge my two separate accounts into one primary account. Can it be done on self serve?
I don't see any option on self serve, but if you know I can try myself.
Userlevel 7
Badge +4
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

You are receiving 2 separate bills and want to merge into 1 account, correct? And you will receive 1 bill for both lines.
In this case,you have to call in.

If you dial *611 from your phone, then they should ask you for call back option.
Userlevel 7
Badge +4
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

You can also contact them via Facebook or Twitter private message for assistance - they can verify your account ownership there.
Userlevel 2
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

there is no call back option. I am waiting now for someone to answer
Userlevel 2
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

btw I called *611 from my phone
Userlevel 2
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

yes I want to merge two bills into one, Mayumi!
Userlevel 2
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

how do you contact on facebook? link please for customer support
Userlevel 7
Badge +4
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

Scroll down this page and Click Facebook logo. Then "Send message" 
Userlevel 2
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

I did send a message and lets wait and see how quick is Koodo on facebook 
Userlevel 7
Badge +4
PD wrote:

I want to merge my two separate accounts into one primary account. Can it be done on self serve?
...

As it is later in the day you may not get a message tonight. Only an estimate but I would expect a message mid day tomorrow.

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