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Kodoo Needs to Warn Customers Of Airtime Overcharges if it seeks to maintain a reputation that it seeks to be "Shock Free"


As you calm to be a company that “does not like to shock their customers.” I would like to voice my extreme dissatisfaction with your no airtime limit notifications. This I assumed you already had until I found a $49 dollar over usage fee in my billing information. I will upgrade my plan. But I will also tell you that unless this fee is waived I will be doing it with a different provider. 

7 replies

Userlevel 4
@Danny
Are you talking about Shock Free Data? I don't think they offer at this time Shock Free Airtime.

Userlevel 7
Badge +4
Jan Hope wrote:

@Danny
Are you talking about Shock Free Data? I don't think they offer at this time Shock ...

Correct. Koodo has Shock Free data. AFAIK, no carrier in Canada sends you notifications for airtime usage.
Userlevel 6
No carrier in Canada notifies of voice call overages. Only data is monitored and warnings sent out for overages. It is the customer's responsibility to monitor used minutes (easily done via the website) and purchase the appropriate plan to suit their needs.
Userlevel 7
Badge +4
If no one isn't that doesn't mean Koodo shouldn't. I vote that this be implemented for it to be a Shock Free Carrier
Userlevel 6
Robert wrote:

If no one isn't that doesn't mean Koodo shouldn't. I vote that this be implemented for it to be a...

That would certainly give Koodo the edge over other carriers.
Totally vote for it. Had same experience before. I know carriers from lots of countries had this service for years.
Userlevel 7
Badge +4
If you're looking for a plan that will only allow you to use as much airtime or data as you have, and won't let you go over unless you agree to pay for more, that's pretty much the definition of prepaid service.

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