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just switch back to koodo from rogers


im back to koodo because the service was horrible on rogers i submitted low service tickets they never helped me and i was always on Edge network or 3g on my iphone 7 plus and sometimes lte got suckered in to one of they're promotions from rogers last year. But now koodo got some better ones an always has better lte but one issue i just noticed in the cellular settings is to use lte with voice and data isn't there for an option like i did with a rogers sim card i had updated the carrier settings on my iphone when i got the new koodo sim today when i make phone calls it always stays on 3G but when i get off the phone goes back to LTE can someone help me with this issue? 

21 replies

Userlevel 7
Badge +4
Koodo has not yet rolled out their Voice over LTE network change. Based on a few recent posts here, it is being tested, but as yet unavailable.
Userlevel 6
As stated above, it's not an issue. Rogers has VoLTE up and running, whereas Telus/Koodo is still in the testing phase.
Userlevel 4
Just wondering how long does it take them for testing months or a years because i could sure use that service being in a place with very poor cellphone service little to none most of the time do you think it would be ready for mid summer or by the fall at least
Userlevel 7
Badge +4
Lloyd Willett wrote:

Just wondering how long does it take them for testing months or a years because i could sure use ...

Dont quote me on this but I believe they are looking to roll it out by the end of this year.
Userlevel 4
Lloyd Willett wrote:

Just wondering how long does it take them for testing months or a years because i could sure use ...

Thanks Allan would be great
Userlevel 7
Badge +4
Lloyd Willett wrote:

Just wondering how long does it take them for testing months or a years because i could sure use ...

VoLTE won't make any difference if you are in an area with poor connectivity.
Userlevel 6
Lloyd Willett wrote:

Just wondering how long does it take them for testing months or a years because i could sure use ...

Yes. If you are in an area with poor service connectivity, you would be looking for wifi calling, not VoLTE. VoLTE improves voice call QUALITY, not reception.
VoLTE will be available all over Canada September 18 2017 support rep told me over the phone
Userlevel 4
OK thanks for the infor now i know the different between the two now would koodo be having wifi calling then later on
In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there system. If you have unlocked phone from any other operator than it won't work.
Userlevel 6
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

That's a shame. Those of us who use Koodo phones on Bell/Virgin and Bell/Virgin phones on Koodo will not get VoLTE?
I know that VoLTE, video over LTE and other rogers network-driven features require a rogers-branded phone, but Bell/Télus run off the same towers...
Userlevel 7
Badge +4
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

Where did you get the info from? Could you provide a link or something? I know with Bell you can use volte with unlocked devices and I imagine Telus would be the same way. (As long as the unlocked device is on their list of accepted devices).
Userlevel 6
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

I would certainly hope that what Allan is saying is true...since I often use phones from one carrier with the other carrier and vice-versa.
Btw Allan congrats on being promoted to Mobile Master.
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

Well, I tried to use unlock LG G6 from Virgin on FIDO volte and wifi were not working, then I call tech support, they told me phone must be from FIDO or Rorgers in order to use.

Further, Thats how these companies make money, if you buy from them you will be stuck for 2 years or until you don't pay off your balance/tab.

I hope I will be wrong in this case with Telus/Koodo, since I would love to use my existing phone on it.
Userlevel 7
Badge +4
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

I think i figured out the problem. You can only use phones with volte on other networks if your original network allows it. There is no Volte support for the G6 with Virgin therefore you cannot use it but if you had an iPhone 7 from Virgin, it would work on Rogers. And thank you Titaniumtux!
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

I am not sure about it,  but I know wifi calling and volte both of them were enable, if this is the case then I need to forget about of using volte/wifi calling since bell will take forever to add this phone, they are still stuck on Galaxy s6, not moving on at all, so backward.
Userlevel 7
Badge +4
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

Its just a guess from what I've read, and talked to other reps and people about, not a deffinite answer.VoLTE is only available on Rogers postpaid so that could be it too. Other than that information I cant help you much unfortunately.
Userlevel 6
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

RE what Allan said...I certainly hope that's accurate. That basically flushes LG G series phones down the drain, as bootloaders on Canadian variants starting with the G4 cannot be unlocked, meaning no custom ROM's.
Makes Lenovorola a nice option. Custom ROM and you gain VoLTE support (YMMV with carrier).
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

Actually, that is wrong, even with Fido. I recently gave Fido a try since Koodo is months/years behind in technology. I was using an iPhone 7 from TELUS, unlocked. According to Fido Twitter, all iPhone 7 are "not the same for Wifi calling, the phone would need to be purchased from Fido directly for the feature to work." Then I tried online chat, asked the rep if it is possible to add Wi-Fi Calling to the line. The rep added Wi-Fi Calling right there, didn't even mention the phone. Then Fido Twitter says: "Surprised to read this!"

Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

Well I phone has different scenario, iPhone doesn't provide any carrier specific firmware but in android case they are totally based of customization from each network provider except Google's product, but still they need to add Google's phone in approved products.

Before Koodo I used to have $75 unlimited NA/5GG plan, which was wonderful but when I move to my present location in Kitchener/Waterloo area, I had tough time since finding signals further Google pixel xl was not supporting VoLTE and WIFI calling that time but later they have added it.
Faisal Shakeel wrote:

In order to use VoLTE you must need Koodo/Telus brand phone since they register IMEI into there s...

Forgot to mention previous provider was Rogers.

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