Koodo Community

just ordered a new phone but changed my mind

  • 10 December 2020
  • 1 reply

So I just ordered an IPhone SE but it hasn’t shipped yet. I unfortunately learned that the battery is disappointingly bad. 
for this reason I’d like to cancel the order and back out of the tab I’ve created if possible so that I may order a different phone.

I really hope this is possible so that I’m not stuck with a crap phone for almost 2 years. 

I should’ve researched more before my purchase.

1 reply

Userlevel 7
Badge +4

You're not stuck with the phone if you don't want it. Please email the webstore ASAP to cancel. If the order is too far along, you are still eligible to return it within 30 days for online purchases. 

Email address and more return information can be found here