Koodo Community



Item not being delivered

So i ordered an expensive phone from the koodo webstore on August 21st and got the shipping confirmation the next day on the 22nd. After that when i check tracking it says 'in transit' since then and the expected delivery date was Aug 23rd. It's Aug 29 now and I haven't recieved my phone yet. Is it common for deliveries being this late? The carrier is canada post. My order number is HFO18545738

2 replies

Userlevel 7
Badge +4
At this point I would contact Canada Post as it appears something is wrong on their end.
I did and they asked me to contact the sender as the sender would have to file a ticket to open up an investigation. I have emailed the webstore,still waiting for a reply