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Is it the network or is it my phone?


Is it the network or is it my phone? Lately, I have been getting frequent "message not delivered" or "call failed" in response to messages or calls. Also, lately my iPhone 4S shows "No Service" when I am at home but connects when well away from the house; previously it connected just fine at home.

9 replies

Userlevel 7
Badge +4
Hello Em,

I think it's your phone. I haven't had any issues lately? Have you tried restarting your phone, maybe that would solve the problem?
Robert wrote:

Hello Em,

I think it's your phone. I haven't had any issues lately? Have you tried restarting yo...

Yes thanks, I tried. Restarting did not make a difference.
Userlevel 7
Badge +4
It is possible the tower you connect to while at home has changed somehow, affecting your service when at home. Has rebooting as Robert suggested made a change?

David wrote:

It is possible the tower you connect to while at home has changed somehow, affecting your service...

Thanks but no, rebooting did not help.
Userlevel 7
Badge +4
Settings>Reset>Reset Network Settings may help as well.  Not that wifi passwords will be lost
Dennis wrote:

Settings>Reset>Reset Network Settings may help as well.  Not that wifi passwords will ...

Thanks, I did try resetting network setting to no improvement.
Userlevel 7
Badge +4
Dennis wrote:

Settings>Reset>Reset Network Settings may help as well.  Not that wifi passwords will ...

If you are getting great signal outside but poor/no signal at your house then it could be a tower change.  Unfortunately there is nothing that can be done about this.  Do the other carriers operate well in your home?
Dennis wrote:

Settings>Reset>Reset Network Settings may help as well.  Not that wifi passwords will ...

Two other family members have the same service as I do and have no trouble with getting a signal when at home. They show complete connection when I show "no service" or a weak signal.
Userlevel 7
Badge +4
Dennis wrote:

Settings>Reset>Reset Network Settings may help as well.  Not that wifi passwords will ...

Then that would suggest a phone issue, not a service issue, wouldn’t it?

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