Koodo Community

Community

Solved

Iphone SE touch screen issue


I've been having issues on the top left screen area of my IPhone SE. When trying to go back a screen I try to push on the back arrow and it takes me a couple of tries before it responds.  Could I have a defective touch screen? There is no cracks on the screen as this phone is fairly new about one month old.

8 replies

Userlevel 7
Badge +4
Is it only when trying to touch the top corner? Do you have a case on? Try taking it off and seeing if it responds better.
Allan wrote:

Is it only when trying to touch the top corner? Do you have a case on? Try taking it off and seei...

Hi Allan,
Yes the top corner and no case on.
Userlevel 7
Badge +4
Allan wrote:

Is it only when trying to touch the top corner? Do you have a case on? Try taking it off and seei...

Give your phone to someone else and see if they have the same issue. If so then I'd follow Dennis's suggestion below.
Allan wrote:

Is it only when trying to touch the top corner? Do you have a case on? Try taking it off and seei...

okay i'll give that a try also
Userlevel 7
Badge +4
If Allan's suggestion doesnt solve your issue, I recommend visiting an Apple store and they can do a more thorough diagnostic of the phone
Dennis wrote:

If Allan's suggestion doesnt solve your issue, I recommend visiting an Apple store and they can d...

Thanks Dennis. If Apple diagnoses a defective touch screen does that mean they will exchange it there or do I request a exchange with Koodo?
Userlevel 7
Badge +4
Dennis wrote:

If Allan's suggestion doesnt solve your issue, I recommend visiting an Apple store and they can d...

Apple handles all of their warranty and exchanges on their own.  Koodo would not be involved
Userlevel 7
Badge +4
Dennis wrote:

If Allan's suggestion doesnt solve your issue, I recommend visiting an Apple store and they can d...

May as well restart your phone as well and then get it looked at by Apple.

Reply