Koodo Community



iPhone SE , online ordering .

I was suppose to receive my new iPhone SE on December 5th . My name is Chelsea Lane for some reason it was returned to sender ? Can you please explain why and send it back to me . I have an idea that I may have not included the C in my address "305C" as it goes A,b,c,d and so on. Should I cancel it and reorder or will it be sent back to me ? I am a Koodo self serve customer with a 2yr plan. I received confirmation it was sent out on December 2nd . And when I checked tracking it was suppose to come in the 5th but for some reason it showed returned to sender yesterday when I checked for an update ...? My order number is "HFO16727713"

2 replies

Userlevel 7
Badge +4
Hello Chels.

I think your problem need to be handled by an employee. Contact the on FB or hang on tight. Ranjan or Bernard (2 active employees on the forum) will look up your case!
I ordered mine on December 2nd not November 25th so how does that affect my order when it was shipped and it now says "returning to sender "