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iPhone disabled during phone call. In the middle of a phone conversation, call was ended and iPhone was disabled for 13 minutes. Why?


After 13 minutes, the iPhone was fine. Then the same thing happened again. Not even close to minutes in plan.

14 replies

Userlevel 7
Alright, What exactly do you mean by your iPhone is disabled? Is it at the lock screen and not letting you login to the device for those 13 minutes, or is it something else? Please be more clear so we can help you.
Yes, it is at the lock screen and not letting me do anything.
Userlevel 7
Alright, The iPhone disabled has nothing to do with your plan or how long you are on a phone call for. If you have the setting where the screen turns off when it's near your ear disabled then you might be hitting buttons and password attempts go through while your using the phone. Your cheek will hit the screen and some things can happen, so if that setting is turned off then turn it back on. Something else, if you turn the passcode off then you won't have the disabled issues anymore as the phone is only disabled when so many repeated wrong attempts are made. Hope this helps!
Userlevel 7
Badge +4
Mathieu wrote:

Alright, The iPhone disabled has nothing to do with your plan or how long you are on a phone cal...

Excellent troubleshooting!
Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabling the phone if too many wrong attempt are made to enter the passcode. If I go to Settings-passcode lock, at the top of the screen it now says Turn Passcode On. Is that the right setting?
Userlevel 7
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Yeah, you that should mean the passcode is off so give your phone a go for a couple of days and see how it goes! If you still have issues contact Koodo by going to your nearest retail location so they can help you better (you may have issues getting help over the phone).
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Thanks.
Userlevel 7
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Please remember to vote for good answer if it helped you 🙂
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Follow up. This means that the phone can be used by anyone as no passcode is needed to use it. Is that right?
Userlevel 7
Badge +4
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Yes. Might be wiser to hold the bottom of the phone a bit further away from your face, so it does not touch your cheek, rather than lose the security of the Pass Code.
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Thanks.
Userlevel 7
Badge +4
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

Of curiosity which iPhone model do you have? It seems there was a problem with some iPhone 4 models and the proximity sensor not turning the screen off when the phone is raised to your ear. Also, are you using a case or screen cover? Either of these might affect the action of the proximity sensor.
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

We are using iPhone 5c with a case. Is there a proximity sensor adjustment anywhere? or is it factory set.
Userlevel 7
Badge +4
Salem Hill wrote:

Progress. I see what you mean by hitting the phone with your cheek. And I understand about disabl...

No proximity sensor adjustment. See what happens without the case!

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