Koodo Community
Solved

Iphone 8 refurbished ordered on December 18th still not here. Amazing service from Koodo!!


I odered a refurbished Iphone 8 from Koodo on December 18th. The confirmation email says : 3 to 5 days to receive it. I let you count how late Koodo is.

I am with the company for more than 4 years now. I cannot find any help and I do not see any improvement. I will seriously consider cancelling my account and go somewhere else.

Oh and of course Koodo started to ask me to pay the new balance... while I have no phone. Brillant.

icon

Best answer by Dinh 1 January 2019, 00:32

hi
I believe there was a note saying there was delay of 5,7 business day (or 1,2 week) for the CPO iphone 8. Some other CPO phones also are having a delay in their webstore. I would suggest you wait. The message above was a standard message, they sent to everyone.

You could check your order status here https://shop.koodomobile.com/checkout/order/orderSearch.jsp

View original

This topic has been closed for comments

1 reply

Userlevel 7
Badge +4
hi
I believe there was a note saying there was delay of 5,7 business day (or 1,2 week) for the CPO iphone 8. Some other CPO phones also are having a delay in their webstore. I would suggest you wait. The message above was a standard message, they sent to everyone.

You could check your order status here https://shop.koodomobile.com/checkout/order/orderSearch.jsp