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iPhone 7 Plus cannot connect to Koodo network after having changed SIM card in Europe

  • 2 March 2020
  • 5 replies
  • 1232 views

Just returned from Europe where I used a Vodaphone SIM card successfully. I reinserted by Koodo SIM card, I can use the phone to call, but I can no longer connect to Koodo’s data network. My plan is all in order and I have not run out of data. I have tried all the settings under MOBILE DATA. The “Network Connection” clearly says Koodo. The “Mobile Data” APN setting says “sp.koodo.com”.

I have RESET SETTINGS. I  have turned off the phone, reinserted the SIM card and restarted, all to no avail.

What am I missing?

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Best answer by Goran 3 March 2020, 01:06

I've encounter Ed this once or twice with Samsung phones before. Wha are the exact APN settings thst you used? You might have to add something that's missing.

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5 replies

Userlevel 7
Badge +4

Thats weird.  You have tried all the right things.

I assume talk and text and MMS are working?

 

Have you tried your sim in another phone to see if it works?

Userlevel 7
Badge +4

Do you have another phone to try this in? Just to test?

Edit: oops, completely missed Dennis’ second paragraph, sorry for that :grin:

Userlevel 7
Badge +4

I've encounter Ed this once or twice with Samsung phones before. Wha are the exact APN settings thst you used? You might have to add something that's missing.

Userlevel 7
Badge +4

Someone had a similar problem last week. Solution was to sign out of iCloud, then re-log in.

 

Okay, found the problem. When I reinserted the Koodo SIM card, it did not automatically remove the APN profile the was created when I bought the Vodaphone plan in Europe. I had to remove that APN, and then the Koodo APN could take over. All is well. Thank you all for your advice.