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iphone 6 plus updated to ios 11 now data not working this morning

  • 22 September 2017
  • 57 replies
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57 replies

The same thing is happening to me following iOS 11 update on an iPhone 5s

So far I've tried:

[l...
Also, what did the Genius bar tell you to do?

See above for Apple Genius Bar report:

[filter_by]=all&topic-reply-list[settings][reply_id]=18972303#reply_18972303]https://community.koodomobile.com/koodo/topics/iphone-6-plus-updated-to-ios-11-now-data-not-working-...

Userlevel 7
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The same thing is happening to me following iOS 11 update on an iPhone 5s

So far I've tried:

[l...
Thanks, didn't see that post. So it's not a SIM issue, it's most likely a phone issue. Still under warranty? I guess not so you're not eligible for a new replacement from Apple... Did you try calling Koodo and asking them to reset network from their end?
Userlevel 1
The same thing is happening to me following iOS 11 update on an iPhone 5s

So far I've tried:

[l...
I think it's a case of Apple taking automation too far. It's definitely a phone issue. My wife hasn't updated yet (iOS 10) and her Settings>Cellular>Cellular Data Options>Cellular Data Network page has more settings that I do.

I only have Personal Hotspot on this page. 

While she has:
Cellular Data
Visual Voicemail
MMS
Personal Hotspot

Try resetting these settings on the Cellular Data Network page and then restarting (soft reset) with the sim card out. 

Restart with a soft reset:
Hold down power button, when slide to power off shows up, keep the power button down and hold the home button for about 10 seconds until you see the apple startup logo. 
No worries, you're not deleting anything on your phone.

The soft reset is a simple restart or reboot. Which is useful for when some of the apps aren’t responding properly. It’s also necessary if your phone isn’t able to get important functions to work, such as shutting down the phone by pressing and holding the Sleep/Wake button.

Pop the sim back in and cross your fingers.
The same thing is happening to me following iOS 11 update on an iPhone 5s

So far I've tried:

[l...
Jason Quach - thanks for the suggestion, unfortunately it didn't work.

Robert - I've contacted Koodo about resetting the network from their end, waiting to hear back. I would be surprised if this is the issue since the SIM worked fine in two other phones, but at this point willing to give almost anything a try.

Thank you both for your suggestions!

Userlevel 1
The same thing is happening to me following iOS 11 update on an iPhone 5s

So far I've tried:

[l...
Good luck. I guess I got lucky that it connected again.

Generally it's not a good idea to update iOS in the first week cause of all the bugs. 
I jumped the gun on this one also.

Usually it takes a week or 2 for Apple to release a 'bug fix' update such as 11.0.1, if your phone still doesn't work by then, I'd update it as soon as it gets released.
Userlevel 4
Hi to All,

Here it is again. Whenever IOS is updated on Apple Devices so many issues (real or imagined) happen. Battery drains faster, iPhones start to slow down (especially older models) issues with lagging, data and network connection problems and so on and on.

There are a lot of good advices on this forum but honestly Anyone has even slightest hope that this particular transition is going to be any different than previous. Although it is one of the major updates in years.

I mean, without any glitches.
Userlevel 1
Hi All, iOS 11.0.1 is out. It’s a ‘bug fix’ update. Hopefully that will solve your problems. *cross fingers*
Hi All, iOS 11.0.1 is out. It’s a ‘bug fix’ update. Hopefully that will solve your problems. *cro...Thank you for the heads-up, Jason! I updated but unfortunately still have the problem. I'm at a total loss at this point. :(
Userlevel 7
Badge +4
Hi All, iOS 11.0.1 is out. It’s a ‘bug fix’ update. Hopefully that will solve your problems. *cro...You could downgrade to ios10.3.3. I don't think the struggle is worth. However, you need to make sure you have a backup of your phone in ios 10.3.3 before. iphone with ios10x cannot use ios11 backup.
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, including data. They were there when I checked earlier this week (checking remaining data was the first thing I wanted to rule out) so I'm going to call Koodo to find out what's going on since they never answered my email.
Userlevel 7
Badge +4
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...I would refresh the page and see if there is wrong with the information. It could be just an issue of website maintenance.
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Indeed, the boosters all reappeared while I was on hold. Very odd.
Userlevel 7
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On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Great 🙂 Cheers
Userlevel 7
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On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...So right now everything works? Your boosters are here and the data is working?
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Nope, unfortunately the data is still not working. The temporary missing boosters seem to have been completely unrelated. I am truly at a loss.
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...iP5s - identical issue. SIM removing (waiting one hour, which is irrelevant), restarting, resetting etc don't work. What a crap (11.0.0 and 11.0.1).
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Maciej SCRUBBY sorry to hear you're having the same problem. :(
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Too much troubles without CELLULER DATA on my 5s. I've to perform downgrade. Bye 11.0.x 😃 😃 😃
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Too much troubles without CELLULER DATA on my 5s. I've to perform downgrade. Bye 11.0.x 😃 😃 😃
On a whim I just logged into my Koodo prepaid account and[b] all my boosters are missing, includi...Downgrade has been completed 🙂 I strongly recommend downgrade iTUNES too to 12.6.x. One trick: you have to replace "iTunes Library.itl" file for one before iTunes upgrade. In my case I've copied "iTunes Library 2017-09-23.itl" than renamed it.

Everything works fine and smoooth :)

Downgrade procedure:
1) Delete the Developer Beta Profile (if exits)
2) Turn off find my iPhone on phone
3) Download the 10.3.3 ipsw file for your iphone from https://ipsw.me
4) Open iTunes and connect the USB cable to your computer.
5) Now connect the lightning cable to your phone and as soon as you connect the cable press and hold the Home button to enter the recovery mode.
6) Hold down the [b]Shift (Windows) & option (Mac) Key and click [b]update.
7) Select the ipsw file which we downloaded earlier and hit Update.
😎 The process will take approx 10-15 minutes.
9) Welcome back to iOS 10.3.3
BR
[b]I fixed my issue! I did an experiment by putting another person's SIM card (different provider - Videotron) in my iPhone - data worked fine. A clever friend who helped me with the experiment thought my APN profile is probably corrupted and that maybe if I could find a way to manually edit the Koodo APN profile, that would fix it.

I didn't find a way to edit it, but I did find a site called http://m.apnchanger.org - loaded it on my phone (using Wifi). I choose Koodo from the list of APN profiles and tried to install it.

Got an error that I needed to remove an old profile instead. I really wish I'd taken a screenshot of it, but it was something like "nprnetgear.com" - something I didn't recognize and that wasn't visible in my APN settings screen. I clicked the "Remove" link it led me to in Settings, and deleted it.

Boom - data now works, I didn't even have to install the Koodo profile again. End of saga.

Thanks to everyone who chimed in here - hopefully this helps someone else.
Userlevel 7
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[b]I fixed my issue! I did an experiment by putting another person's SIM card (different prov...Nice, good to know. Cheers
Userlevel 7
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[b]I fixed my issue! I did an experiment by putting another person's SIM card (different prov...Sounds like a reset of your network settings would have accomplished this. Hmmmm.....
[b]I fixed my issue! I did an experiment by putting another person's SIM card (different prov...
Sounds like a reset of your network settings would have accomplished this. Hmmmm.....

Sounds like it should have, but I reset network settings... multiple times. (As did the Apple tech.)
[b]I fixed my issue! I did an experiment by putting another person's SIM card (different prov...You can replace SIM with diff GSM provider only when you haven't SIMLOCK. It means, that you have iPhone X (GLOBAL). Persons like me, with SIMLOCK cannot perform this operation 😞

P.S. Data settings reset didn't help at all.

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