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iPhone 6 data not working

D
I have just changed my plan to include data, but while I get the symbol for 3G and lte. My phone clearly isn't receiving any data. I spent a good hour on the phone while the customer support rep went through her script and could not solve the problem. I have tried everything to get it working. Any ideas on how to fix it?

12 replies

Timo Tuokkola
Userlevel 7
Badge +4
Assuming that data is enabled, try settings - >reset->reset network settings.
That’s what I do: I drink and I know things.
D
Thanks for your reply, but I've done that a couple of times.
J
Hi, I had trouble all day with my 3G, no network. I could not find the trouble, but I ended up just turning off my phone and turning it back on and it worked. I guess it kind of ''reseted'' it. 🙂

D
Nope, that's not it.
S
Userlevel 5
Are you getting an error of any sort?

D
No errors, just the usual page not found in safari and no data in the apps
N
Hi David, were you able to fix it? And if so, how? I'm having the exact same problem and it's a wonder how it's such a common issue with no resolution.
M
Userlevel 7
Badge +4
Nick Cruz wrote:

Hi David, were you able to fix it? And if so, how? I'm having the exact same problem and it's a w...

Some people have a data block on their account.
Some people are using non-koodo phone and need to adjust APN setting.
And most of time, those issue can be solved.

Was it working before? Is it Koodo phone?
Did you restart your phone?
L
Nick Cruz wrote:

Hi David, were you able to fix it? And if so, how? I'm having the exact same problem and it's a w...

How do I turn off the data block on my account?
I'm using a non-Koodo iPhone. How do I adjust the APN settings?

Please help me. Thanks!
Allan M
Userlevel 7
Badge +4
Nick Cruz wrote:

Hi David, were you able to fix it? And if so, how? I'm having the exact same problem and it's a w...

Data block is an add-on that should be removable my logging into self serve and removing it.
APN Settings can be found in Android by selecting Moble Data, Mobile Networks, APN. iOS: Settings, Cellular, Cellular Data Options, Cellular Network.
David AKU
Userlevel 7
Badge +4
Nick Cruz wrote:

Hi David, were you able to fix it? And if so, how? I'm having the exact same problem and it's a w...

To add to Allan's comment - you can't set iOS APN settings directly, but you can choose the reset option at the bottom of the page he references.
AKU - Another Koodo User
J
Userlevel 6
Nick Cruz wrote:

Hi David, were you able to fix it? And if so, how? I'm having the exact same problem and it's a w...

I would suggest just going to a Koodo shop and getting a new phone, such as an iPhone 7, that way you're guaranteed it'll work!
Hope that helps!

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