I am trying to get my old iphone 4 unlocked but I am giving the run around witg koodo and their kiosk. It is one of the main reason I've left koodo in the first place a year ago because of customer service like this. Anyways, to keep the rant short. Currently I do not have an acc with koodo. I've paid off all that I've owed a year ago. I've left my old iphone 4 collecting dust but now I am giving it away I'm looking to have it unlocked. Called in to customer service the first time and was advised that it can be done at kiosk. Went and tried today and was told by yorkdale kisok rep named kevin that this can never ever be done at any kiosk but can only be done with customer service. Needless to say koodo is just reconfirming that when I've ported it was the correct decision. Spoke to CS again and this time was told that since I've cancelled my acc past 90 days there is no way this can ever be done. WTF? why couldn't they just say this the first time when I've inquired and why couldn't kevin at yorkdale kiosk enlightened us? It took the third tried to get an answer albeit a useless one. So here I am hoping this community can shed some help on trying to unlock an iphone 4 that no longer have an acc with koodo. What can I do to get this unlocked?
Best answer by Mathieu
Hi Carry, Try bringing it to one of those 3rd party stalls at the malls that advertise that they unlock iPhones. Koodo won't do it as they told you since you cancelled your account.