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Iphone 3GS No Service Issue - Need Help 1st-timer!


my unlock iphone 3GS is showing no service. I'm brand new to Koodoo, but they did confirm the plan was active, what's the issue? In another question (for an iphone 4) it mentions turning on "cellular data" & "3G" but where is "3G". & if the cellular data is turned on how can the phone be restricted to use wifi when it's available?

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Userlevel 7
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Try rebooting the phone. Usually the Koodo kiosk should make sure it works before you leave. Data does not need to be on. But 3G needs to be on for Koodo. Settings>General>Mobile Data/Cellular/Network>3G
unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all that comes up is "data roaming"...when I turn it off cellular data nothing else shows on the screen. I don't know if this is relevant, but in settings>about, for "Network" it states not available...yet farther down I can see the # on the sim is correct.
Userlevel 7
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Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

You might have to google it or try to go through the menus to find the 3G option. I swear there is a 3G toggle. Unfortunately The 3GS is too old for me to remember the Settings Menu options
Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

i've been googling & it looks like it's set up as 3G so that must be why there's no "on"-"off" which is great but then why won't it find Koodoo's service? ...this is going to drive me silly!
Userlevel 7
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Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

This is my memory of the settings menu http://images.appleinsider.com/MMS091309-01.png
Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

I'm going to try to send you an image but Im not sure it's going to work, so if you move the "cellular data network" to the top of the screen, & then it shows "data roaming" & none of the other...it's iOS is 6.1.6.
Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

yah worked!!! chuckle
Userlevel 7
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Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

Glad it all worked out 🙂
Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

chuckle...sorry I just meant posting the image. I think I'm just going to have to cancel my Koodoo plan...tis poopy!
Userlevel 7
Badge +4
Michele Roberts wrote:

unfortunately I do not have that feature on my iPhone. sigh! when I turn on cellular data, all...

Gotcha. I would try the sim card in another Koodo phone or try another sim in your phone just to rule out the sim card as an issue

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