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iphone 12 order still not processed


Why is my iphone 12 mini order still not processed?

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Best answer by rikkster 3 May 2021, 23:11

@iammejosie When did you place your  order?

Try contacting the webstore at koodo.webstore@koodomobile.com. You may want to post your HFO order number here in case a Koodo rep wants to take a closer look.

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Userlevel 2

Did you contact the online store? I'm speculating when I say this I cannot say for sure but maybe the phone is on back order? The only way to be sure is to contact the online store. Hope this helps

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@iammejosie When did you place your  order?

Try contacting the webstore at koodo.webstore@koodomobile.com. You may want to post your HFO order number here in case a Koodo rep wants to take a closer look.

Userlevel 7
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The website shows it takes 5 days for an iPhone 12 miniorder to ship. 

Userlevel 6
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I see that you received the tracking number in the meantime. It’s usually just a matter of waiting, but as rikkster said, you can always email our Webstore department for more details or post the order number here for faster assistance.