Koodo Community
Question

iPhone 12 mini buttons uneven

  • 7 January 2021
  • 4 replies
  • 56 views

I just received my new phone and the volume buttons are clearly uneven. The volume up button is lower and mushy. Can I go to an Apple store for a replacement or do I have to do it through Koodo?


4 replies

Userlevel 7
Badge +4

Yes, you could get it replaced at an Apple store. You could go to an Apple store and ask a “genius” to check. Koodo path is also an option, but you would have to wait awhile for the replacement.

What documents would I need to bring?

Userlevel 7
Badge +4

What documents would I need to bring?


Nothing, just your phone.

Badge +4

There are a few important steps to follow when bringing your iPhone in for service.

 

Get your iPhone, iPad, or iPod touch ready for service

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