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International texting charges with add ons


Asking for my daughter who is oversees and having problem with text charges. She can't call she's on structured trip. We are both with Koodo. Bought 2 international Add ons. Saying all texts used but didnt send that many. Then charged overage for some texts but not others. Why? What is character limit for international text? Why show message sent 6 times to same number? It wasn't that long and only sent once and only received once.

4 replies

Userlevel 7
Badge +4
The character limit for texts is 160. That includes spaces, some special characters count as 2 or more characters and ive seen emojis count as quite a few characters as well.
Userlevel 7
Badge +4
@ Birdsr looks like your daughter may have her own line. I see your account but not hers. If you need some addtional help pls private message us on Facebook. 
Will do. But can you see on my account how it shows 34 messages sent at 9pm? I counted and only sent 19 between 9-10pm. Doesn't matter for me because I have unlimited but same thing happening at her end and she is being charged but only sometimes. There are several messages incurring charges and then several with no charge.
Userlevel 7
Badge +4
Hello there,

On text message counts as 140 characters, so if she send a text message of 280, then it will count as 2 messages.

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