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International roaming add on purchases for iPhone 5s isn't working in Italy


I'm with Koodo and am currently traveling in Tuscany Italy. I paid for a 40 dollar add-on for text, calling, and data but it hasn't worked the whole time I've been here. What am I doing wrong? I can only get wifi but no service otherwise. I have an iphone5s. HELP! I don't want to go my whole trip paying for nothing.

4 replies

Userlevel 7
Badge +4
International roaming (voice and data) must be enabled in self serve. Also, make sure that roaming is enabled in your phone settings.
Userlevel 7
Badge +4
[b]It is very important to add the add-on before arrival and also add these: International voice roaming 0$ and international data roaming 0$ (if you want to use your mobile data)! Everything can be done easily via your Account Self-Service http://koo.do/1dwzwBg.
Userlevel 7
Badge +4
Also,did you try restarting your phone?
Userlevel 3
Hello Shanda! Is the add-on working now? Keep us posted! 

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