Koodo Community

Community

Solved

INFORMATION TO SWITCH PHONE COMPANIES FROM TELUS TO KOODO


Hi there! I am currently with Telus and I am wanting to switch to Koodo ASAP. Would anyone be able to tell me what I have to do to switch to Koodo? Please provide me with all the information I need to know. What are the fees/activation fee with Koodo? I will be using my Iphone 5C that I currently have so I won't need to get a phone with Koodo as I have one already. I am also wondering if I can bring my Iphone 5C to Koodo and get them to unlock it and get a plan with them? How much will that cost? What is the best plan to get with the Iphone 5C? Thank you!

26 replies

Userlevel 7
Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check for a post paid account) with koodo first then port your number over (this can be done in store) once your number is ported over, your telus account will automatically close and you'll get a final bill from them. For your second question, NO ACTIVATIONS FEES with koodo 😃 Third question, you don't need to unlock your iphone for it to work on koodo it is one of the few telus phones that work without unlocking 🙂 however if you decide to unlock your phone, get it unlocked by telus as koodo won't unlock a phone that isn't purchased from them. Also getting it unlocked by telus is MUCH cheaper than a 3rd party unlocking service. Final question, You get to pick ANY plan you want, so take a look and see which one you like the most. ALSO since you're bringing your own phone, you're eligible for 10% off your monthly plan, just call in and get the discount once everything is set up. Have a great day 🙂 credit check info: http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/do-you-perform-a-credit-check
Userlevel 7
Badge +4
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Just keep in mind that any contract you have with Telus right now will cost you to cancel so make sure you know what Telus plans on charging you if you leave early from your contract, that is if you signed a contract to get your phone cheaper.
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Can telus iPhones be used in prepaid if I switch
Userlevel 7
Badge +4
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Yes Tara they can,.
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

if i buy the iphone 5c from telus, can i switch to koodo the next day?
Userlevel 7
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

If you bought it outright then yes.
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

what exactly does that mean?
Userlevel 7
Badge +4
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

It means that you paid the full price for the phone not the subsidized price, so not on a contract of any type.
Userlevel 7
Badge +4
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

While there are no "activation fees", (s)he has to purchase a SIM card from Koodo if bringing his or her own phone, which is $10 for monthly plan customers.
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Hello I am just wondering if can switch from Kodoo to Telus and keep the same number?
Userlevel 7
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Yes you can Sanja! Remember don't cancel your koodo account. When you sign up with telus, have them port in your koodo #. Once the number's been ported, your koodo account will close and you will receive a final bill. Hope that helps 🙂
Userlevel 7
Badge +4
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

dev... don't cancel your Fido, but do get the phone unlocked by them. You can then visit a Koodo retail outlet (boutique our Walmart, for example) with some photo ID, and get your number transferred to a Koodo account. After a brief credit check, choose a plan and you should be ready to roll within a few hours. The staff will make sure that your phone is properly set-up for the Koodo network and your only out of pocket cost should be a bill for monthly service (pre-rated) and a SIM card for your phone to work with the network.
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Koodo is Telus, just a different name for mobility.  Been with Koodo for 2 weeks and ready to cancel my plan with them.  NEVER available for phone calls re numerous problems.  
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

I told my mom about Koodo after I left Telus, for Koodo, & now my mom has left Telus for Koodo too, recently. How do I get the credit for that? Connie Johnson
Userlevel 6
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Connie the refer-a-friend bonuses have to be set up before your mom switched over to Koodo.
Typically you invite the other person via email and they have to accept it and then sign up for service.
Userlevel 5
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

The best way to make sure that your iphone works with Koodo is to put a koodo sim in it. Telus is parent company to Koodo so it SHOULD work....but always best to check before you port your own number over
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Thanks Mitchell Palmater, no one told me that. Also, whats the Points mean, that shows up now? What is that about or for? 
Userlevel 6
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

It's basically a $25 credit towards your tab, typically shows up after a few billing cycles.
Userlevel 7
Daniel Kim wrote:

Welcome to Koodo 🙂 To switch to koodo, open an account (you'll need to go through a credit check...

Points? You mean on here? They're just for fun and you don't get anything, especially not a credit towards your tab
Userlevel 3
Make sure you check your data performance before you leave the store or you will be trying to get it to work yourself. If you are not technically confident it can be a challenge. The actual change from T to K is so simple and quick it's almost rediculous. Everything should be that easy. Enjoy!
I'm thinking of switching from telus to Koodo but I'm very concerned about the quality of my service. My service now is quite good with telus but I live in a remote area and need the same service level at least. Any ideas.
Userlevel 7
Badge +4
Sue Sheehy wrote:

I'm thinking of switching from telus to Koodo but I'm very concerned about the quality of my ser...

Koodo runs on the same network as Telus, if that is what you mean by "service".
Telus has a greater number of dealers, especially in smaller communities, if that is what you mean by service. Telus also offers more options on your plan than does Koodo, especially for international al travel if THAT is what you mean by service.

Sue Sheehy wrote:

I'm thinking of switching from telus to Koodo but I'm very concerned about the quality of my ser...

Don't do it. They are the same company just more devious.
Userlevel 6
Sue Sheehy wrote:

I'm thinking of switching from telus to Koodo but I'm very concerned about the quality of my ser...

@ Sue, to avoid Paul's grief, make sure you READ and UNDERSTAND the contract before signing it. No one is being devious here, everyone is willing to help!
Hi i want to switch over to Koodo from Bell. I own my own phone and it's unlocked. What do I need to do? And does my Bell account close automatically once i'm with Koodo or do I have to...... Call them? 😞

Thanks,

Marc

Reply