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incoming & outgoing messages to and from old number - one month later


HI I changed my phone number a month ago, but I'm having problems with messaging. People are receiving my messages from my old number, and then when they reply, they go to my old number and I don't receive them . Also having similar problems with Facetime. My boyfriend called me but it went to my old number and some other woman answered (she was rather grumpy). I've tried resetting my phone but it's still happening. I deleted old text conversations from my previous number and started new conversations...still happening. I have a trusty Iphone 4s. Been with Koodo for several years now, switched my number from local SK to local NB.  Suggestions? thanks

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Userlevel 7
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Is this happening for all messages or just imessages (blue is imessage and green is text message)?

You may need to deregister your imessage from your old number here: https://support.apple.com/en-ca/HT203042

Then re-register your imessage with your new phone number.
Dennis wrote:

Is this happening for all messages or just imessages (blue is imessage and green is text message)...

Thanks, Denis! I also went into Settings/Phone and had to change my phone number to the new one. Then I went into Settings/Messages and Settings/Facetime, turned off and then turned on again and I think everything has reset to the new number. Awesome!!
Userlevel 7
Badge +4
Dennis wrote:

Is this happening for all messages or just imessages (blue is imessage and green is text message)...

Glad it all worked out Tayah
Userlevel 7
Badge +4
Also, if folks are responding to old conversations, those may still be connected to your old number.

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