Koodo Community

Imternational data not working in Europe

I bought a $40 international combo on self serve before we left for Europe and the data does not work, regardless whether roaming is on or off. On self serve it shows the international combo as an add-on but says there is 0/0mb of international data under the usage tab. Wondering what the issue could be? Phone: iPhone 5 Location: Barcelona, Spain

2 replies

Userlevel 7
Badge +4
Hey there. There is a free international voice add on in self serve that you need to add to your add ons for this to work. Check that out and let me know if it is working after. Check this out for more info https://community.koodomobile.com/koo...
Userlevel 7
Did you also make sure the international voice and data roaming add-ons are activated on your plan? You'll need those for the roaming package to work.