Koodo Community



I want to cancel my web order & I am trying to call the call centre but no one is responding please cancel it.

2 replies

Userlevel 7
Hi Seema,

For all inquiries about web orders, you have to send an email to: webstore@koodomobile.com

Call center reps do not have access to web orders. I'm not sure if they will even be able to cancel the order, you might have to wait to receive it and return the phone.
Userlevel 5
Hey Seema,

Mathieu's right! If you ordered your phone online, you need to email the Web Store to cancel your order as Customer Service cannot handle or cancel online orders. Please note that returns for online purchases are not accepted at Koodo Stores (http://koo.do/1Q2Gihg)  

If your order has been processed and shipped, you can return via the above email address.

Hope this helps!