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I've used 6 megs to date here it says I've used 27 megs wife's always says more than she's used I'm not sure why or which one to go by?


I've only used 6 megs to date but on here it says I've used 27 megs my wife plan always says more than she's used I'm not sure why or which one to go by?

4 replies

Userlevel 7
Badge +4
Are you comparing the koodo data with a tracker on your phone? If so, are you sure they were rest on the same day? Regardless, you should always go by the totals displayed on koodo's site, as that is what charges will be based on.
Userlevel 6
Hi Frank, this is most likely what we call a "reservation". Here is below the explanation I wrote on a previous post 🙂 Thank you!

 Yannick, Employee
Hi there, let me bring a bit of clarification. There is no magic usage and it's actually called a “reservation” :) What happens is that an amount of data - usually 20MB, but up to 100MB - is automatically reserved for data sessions, to ensure uninterrupted browsing (e.g. less buffering when streaming videos, downloading files or apps, uploading of pictures to social sites like Instagram, viewing maps, etc). The reservation lasts one hour. If the total amount reserved is used, another reservation is made. If it hasn't been used in totality, the remaining amount is "released" until another session is started. On Self Serve, the usage meter will show the data amount that includes the reservation, while the data record (with more details) is showing the accurate amount used, without reservation. I hope it's more clear now :) 

Yes this sounds correct as the Koodo  APP is different than the web amounts.

Thanks, Frank 
Userlevel 6
Frank Thomas wrote:

Yes this sounds correct as the Koodo  APP is different than the web amounts.

Thanks, Frank...

No problem, Frank! Have a great weekend 🙂

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