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i put $25 on my balance and only $5 show up. Where did the other $20 go?


i put $25 on my balance and only $5 show up.  Where did the other $20 go?  Do you guys have fees for missing  a few months?

6 replies

Userlevel 7
Badge +4
No fees but if you had a base plan chosen already it would have went to that immediately.
How can I get the 20 bucks back?!?!
Userlevel 7
B Bartley wrote:

How can I get the 20 bucks back?!?!

You can't. You used it on your base plan and/or booster(s)
B Bartley wrote:

How can I get the 20 bucks back?!?!

So I wasted 20 bucks?!?! I still have the receipt.. must be a way I can get my money back. Koodo need to change the way they do this if it's so easy to throw away money. I'm new to Koodo and I'm not happy at all
B Bartley wrote:

How can I get the 20 bucks back?!?!

Never mind, I figured everything out. I just didn't understand the system. I'm okay now
Userlevel 7
B Bartley wrote:

How can I get the 20 bucks back?!?!

Prepaid is fairly straightforward. Glad you finally figured it out.

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