Koodo Community



I phone is stuck on calling screen, will not turn off or do anything, what is wrong?

2 replies

Userlevel 7
Badge +4
I think it's frozen
Userlevel 1
Have you tried the soft reset on it? Try holding the 'HOME' button along with the top 'POWER' button at the same time for about 5-10 seconds. Once the screen turns off and if the Apple Logo does not appear just press and hold the 'POWER' button until the phone powers up again. Usually this fixes the problem and shouldn't happen again, as it could just be a little bump in the software. See if this works, if not we'll move to the next step!