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I payed for 500mb+500mb data and 1000 long distance and am being charged extra

  • 21 January 2017
  • 1 reply
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I activated this  plan in mid november of the 16th, however i am still being charged for long distance and am being told that my plan was made effective early decemeber which is false.. I had this problem earlier this month and had long distance charges removed due to their error. However now i am being charged again for the same reason with no help.
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Best answer by Daniel Kim 21 January 2017, 07:10

Hi Rabjot, try logging into self serve>plans and add ons> then check to see if you still have the long distance minutes added, that might be why you're being charged again. Otherwise, you'd have to call again and explain the situation to get your money back. 😞
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Userlevel 7
Hi Rabjot, try logging into self serve>plans and add ons> then check to see if you still have the long distance minutes added, that might be why you're being charged again. Otherwise, you'd have to call again and explain the situation to get your money back. 😞

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