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I ordered a phone over a week ago, and have not received a tracking number or ship notice. Is this normal?

  • 23 March 2017
  • 3 replies
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I ordered a phone over a week ago, and have not received a tracking number or ship notice. Is this normal?

3 replies

Userlevel 7
Badge +4
Hey Joe - order was received on March 14 and shipped out on the 16th. I see on Canada Post's site that a notice card was left at the address on March 17 and a final notice posted just yesterday that if not retrieved from the post office in 10-days, the item will be returned to us.

An email would have been sent to the same address you're using for this community - both an order confirmation and a shipping notice with tracking info. Have you checked junk/spam folders to make sure they didn't get filed incorrectly? Also, are you familiar with which post office is closest to you, where you can pick up the package from?
where can I find my tracking number, I ordered over two weeks ago
Userlevel 7
Badge +4
where can I find my tracking number, I ordered over two weeks ago
You would have been emailed it. What phone did you order?

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