Koodo Community



I ordered a phone five days ago and the bill has came but have not received shipping or tracking info yet

Ordered an iPhone SE six days ago but nothing has came but the bill, the order number is HFO16737003

2 replies

Userlevel 7
Badge +4
Hi Liam - I replied to your post in another thread as well, but please reference this article for an update. 
Userlevel 7
Badge +4
Hello Liam

Due to the overwhelming demand from the Bright Friday-Cyber Monday promotions, the Koodo Webstore is currently experiencing a delay in processing orders. All orders submitted on or after November 25, will be impacted by this backlog. An email will be sent to all effected customers  during the week of November 11th. Customers that receive this email can expect their orders to be shipped out within 2-5 business days of receiving the email.

It's our priority to ensure all orders are processed and shipped out as quickly as possible. We know you want your phones, yesterday! (We would too.) Thanks for your patience as we work through this.

Please refer to that thread : https://community.koodomobile.com/koodo/topics/delay-in-processing-koodo-web-store-orders