Koodo Community

Community

Solved

I ordered a phone and I'm still waiting for it! It keeps getting back ordered


So sick of dealing with our local Kudoo store! I can't even believe this company is still in business! I ordered a phone for my 16 year old daughter for Christmas and I'm still waiting for it! It keeps getting back ordered but I was assured it would be here today! Guess what! No phone! They have no idea why? Where it is! Or when it's coming! Just sickening dealing with the company!

6 replies

Userlevel 7
Which phone were you looking for?
Badge +4
Looks like the iPhone either the 4S or the 5c as all others are available in store only. I'm not familiar with the online ordering process, so I'll let others that are more knowledgeable chime in. My only suggestion would be to give customer service a call and speak to someone on a supervisory level to get this matter resolved.
Userlevel 7
Badge +4
If a phone is on back order (with any company), that means that said company has no units in stock. It can be frustrating, but they can't tell you when it will be in stock because the supplier typically does not let them know. As such, you only have two options if you still want to get the phone: 1. Wait. I've been waiting ~3 months for my iPhone 6 64 GB. It's a popular phone. 2. Cancel your order and attempt to purchase it elsewhere.
Thanks guys, It was the 5c and I cancelled and bought elsewhere. I just dislike the runaround thing! If you don't know for sure you're going to have it, don't say you will.
Userlevel 7
Badge +4
Amanda Burke wrote:

Thanks guys, It was the 5c and I cancelled and bought elsewhere. I just dislike the runaround th...

Happy you were able to resolve it through other means. Enjoy the phone!
Userlevel 7
I'm surprised it took so long, that phone isn't in very high demand. Another thing to try for next time is a retailer who supports store transfers like Mobile Shop. They can see inventory at other locations and ship phones around to other stores in the district if a particular location doesn't have it.

Reply