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I need to suspend a phone temporRy


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Userlevel 7
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What do you mean by suspend?

Like it was stolen or you want to put everything on hold like if you are out of the country?
I need to suspend or block the phone it's in my name and my ex won't give it back
Userlevel 7
Badge +4
Diane Webb wrote:

I need to suspend or block the phone it's in my name and my ex won't give it back

Ok then on self serve you can report it stolen.  You will still be paying yoru regular bill but no one will be able to use the phone or the sim
Diane Webb wrote:

I need to suspend or block the phone it's in my name and my ex won't give it back

Where do I do that??
Userlevel 7
Badge +4
Diane Webb wrote:

I need to suspend or block the phone it's in my name and my ex won't give it back

Log in via browser.  Then at the bottom you can see this



When you get your phone back you need to call into Koodo in order to reactivate that phone and sim

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