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I'm Getting a Data Charge When I Have Data Completely Turned Off


I just got a $5.00 data charge on my phone bill, for apparently using 0.027 MB of data. I have and have always had data turned off. I am using an iPhone 5 running iOS 7.1. What gives? I don't want to pay $5 for some phantom data charge when I have used no data at all.

10 replies

Userlevel 7
Badge +4
Right you are Joshua 🙂 But you'll need to call Koodo (*611) so they can process a refund... we're only volunteers here and don't have access to your account!
Userlevel 7
Did you recently sign up for Koodo? You could have used that data before you blocked it from your phone
Ahmad wrote:

Did you recently sign up for Koodo? You could have used that data before you blocked it from your...

No, I've had this phone for a while with the same plan, and I this is the first time I've received an illegitimate data charge.
Userlevel 7
Badge +4
Ahmad wrote:

Did you recently sign up for Koodo? You could have used that data before you blocked it from your...

Go to Settings>Cellular Is their anything under Cellular Data Usage? If not, take a screen shot as your evidence that you never used any data
Ahmad wrote:

Did you recently sign up for Koodo? You could have used that data before you blocked it from your...

It says 0 bytes for the current period.
Userlevel 7
Badge +4
Ahmad wrote:

Did you recently sign up for Koodo? You could have used that data before you blocked it from your...

Also scroll down to show them when the stats were last reset. Just take a screen shot so you have some proof
They will probably adjust the account, as it is not a high charge. To ensure nothing like this happens in the future, consider a data block, or changing APN info so it doesnt happen again.
Userlevel 7
Robski808 wrote:

They will probably adjust the account, as it is not a high charge. To ensure nothing like this h...

Manually editing APN info isn't really possible on an iPhone (I'm assuming jailbreak can though)
Userlevel 7
Badge +4
Robski808 wrote:

They will probably adjust the account, as it is not a high charge. To ensure nothing like this h...

Yes it can be edited with an app once jailbroken (tether me) Also it can be edited when the phone is unlocked ($35 with Koodo)
Robski808 wrote:

They will probably adjust the account, as it is not a high charge. To ensure nothing like this h...

The phone is already unlocked.

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