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I have no service on my iphone 5


My iphone 5 has had no service for a few hours, does anyone know what's going on?

5 replies

Userlevel 7
Badge +4
No, not based on your information, Maya. It could have a thousand reasons, such as a faulty SIM card, network outage, maybe you manually picked another network, roaming, no coverage.... we need a bit more information to troubleshoot you. Does it say "Koodo" in your display?
It just says searching. I'm at home and Lways have service. I have turned it off and on many times
Userlevel 7
Badge +4
Go to SETTINGS > GENERAL > RESET > RESET NETWORK SETTINGS. You'll lose any WiFi passwords you have saved, but the rest of your data will be fine.
It was okay for a while yesterday and all day until now.. So i tried it but it didn't work
Userlevel 6
Maya M-V wrote:

It was okay for a while yesterday and all day until now.. So i tried it but it didn't work

Hi Maya, you should contact our technical support at 1-866-995-6636 from another phone, option #6. We'll be able to have a look at your account and troubleshoot this issue. Thank you!

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