Koodo Community



I have forgotten my password

I wanted to login to Koodo prepaid self serve, but I've forgotten my password. I clicked on the "forgot password" button and entered my details. It said that an email has been sent to my email account, but I don't see it anywhere. I've looked for it in the spam section and every other section, I still can't find it. What should I do?

3 replies

Userlevel 7
Badge +4
Was one of the details you had to enter your email address?
Userlevel 7
Badge +4
Sometimes there is a delay receiving such emails. IF you haven't received it yet, I'd suggest following the "forgot password" instructions again. I've had that happen before with other services.
Userlevel 3
Hey Aziz! 

Did you end up receiving the email to reset your password?