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I have a tab balance of -$150 and I just paid my bill of $151, is my tab balance now $0?


I have a tab balance of -$150 and I just paid my bill of $151, is my tab balance now $0? So can I upgrade my phone?

15 replies

Good morning..Yes you can upgrade as long as it's your tab ya paid off and not your monthly bill...
Good morning..Yes you can upgrade as long as it's your tab ya paid off and not your monthly bill...
Good morning..Yes you can upgrade as long as it's your tab ya paid off and not your monthly bill...
Yes thank you....I will be paying that on the 18th of this month..
Userlevel 7
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Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log into self serve and go to "View Tab balance", you can check your tab balance.
And you should be able to select "pay off tab balance" from that page > then it will be charged on your next bill.
ok
thanks
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

Ok. thanks.
Another question. How does one log out of self serve? I'm on a shared computer so I just close  it and delete it from the history.
Userlevel 7
Badge +4
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

I'm not sure your question. But if you log out from your self serve, no one else can log in.
Just make sure "Remember me" is off. Also some PC ask you if you want to save  your log in info save in your PC,so you should chose no.

Try go to log in page after you log out. If Email and Password is blank, you should be ok.
Userlevel 7
Badge +4
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

The menu button will have the option to log out on the bottom when you tap it.
Userlevel 7
Badge +4
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

On most systems, including this one, there is a logout option hidden behind your name / avatar. If you click on it, or the caret next to it, there is usually an option to logout.

Userlevel 7
Badge +4
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

Whoops. It's a duh moment for me. lol
Thanks guys :) 
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

As far as I know, only a portion of ones bill goes towards the tab. Right now I have 2 plans on one account. My last bill was $120. If both phones had a tab balance of $120, how would they know which phones tab balance to put to 0?
Userlevel 7
Badge +4
Mayumi wrote:

Hi Amanda.
You mentioned you paid your bill of $151. Is this included service fee?
When you log i...

Login to self serve and check "Tab balance" on each line. It will show you how much Tab balance you have. If you want to pay off Tab sooner, then you have to click "pay off Tab" while you are checking the page. Your Tab balance will be added on your next bill.
Ok. thanks.
Another question. How does one log out of self serve? I'm on a shared computer so I just close  it and delete it from the history.

Userlevel 7
Badge +4
Amanda wrote:

Ok. thanks.
Another question. How does one log out of self serve? I'm on a shared computer so I j...

No you can log out. Click Self Serve and then you'll see the log out button

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