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I have a one year warranty with koodo for my otter box


There is something under my iPhone 5s screen, I don't know if it's dirt or a crack, I have an otter box case for it also a screen protector. Should I bring it into store?

7 replies

Userlevel 3
I would we cannot see the condition of your phone. So if you assume theres a dent or crack I'd suggest exchanging it while you're under your 15 day grace period. Otherwise, you'd have to call apple tech support.
There's no dent the screen is smooth it's under the screen
Userlevel 3
As far as my understanding, Koodo doesn't provide extended warranty for specifically the otterbox but I may be wrong on this one. were you provided any paperwork to justify this?or do you have anything on hand to present to the store if need be?
Userlevel 3
Rocky Balboa wrote:

As far as my understanding, Koodo doesn't provide extended warranty for specifically the otterbox...

I was also informed the warranty would have to be checked by the Koodo store itself if anything so I would hop down to the Koodo Kiosk if I were you.
How about my phone, will they do something I had it less than a month it's in the otter box case with screen protector, and I just noticed there's something under the screen, not under the screen protector. Under the actual screen
Userlevel 7
Badge +4
mikey22 wrote:

How about my phone, will they do something I had it less than a month it's in the otter box case ...

Having an otterbox does nothing for warranty of the phone it's just to provide extra protection of the device to help prevent anything from happening it's not a guarantee at all that something will not happen. Like other have said we can't see it here so your best to take it into a koodo kiosk and see if they can see it and tell you what your options are.
Userlevel 3
mikey22 wrote:

How about my phone, will they do something I had it less than a month it's in the otter box case ...

Any warranty work that needs to be done outside the 15 grace period has to be dealt with apple tech support. : 1-800-263-3394

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