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I changed the number on my prepaid phone and now my phone is not working


I changed the number on my prepaid phone and now my phone is not working

4 replies

Userlevel 7
Badge +4
Hi Eric, have you tried turning off the phone and removing the SIM Card for a minute then replace it and turn it on again, if not try that first.
I did turn off the phone and removed the SIM card for more than a minute and there's still old number on my phone (but on my Koodo Prepaid Self Serve is already new number) and whenever I want to text someone that someone doesn't get my tex, and when I am trying to call someone I can hear 2-3 fast beep (beep beep beep) and then the phone call ends
Userlevel 7
Badge +4
I would call Koodo at that point, maybe there's been a bug in the system!
each provider has option that you can chat with customer service online, how come Koododoesn't have this option?
 

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