Koodo Community

I Cant register for My Self Serve.

I am having issues registering for My Self Serve. All it says is when i enter my information (account number and postal code) is: "Information entered does not match with the account info." but all the information i entered is correct and current...any ideas?


2 replies

Userlevel 7
Badge +4
Did you previously registered or is this for the first time?
Userlevel 3
Hey C s! 

Did you not receive an email from us with a link which directs you to a page to create your profile? Can you possibly check your SPAM as well in case the message got directed there? 

If you try to sign up from self-serve directly for the first time, you may receive that message. 

Keep us posted!