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I cant quit the account


I have this account with other guys name. Its been almost two years and i want to close this account. I opened this acc in his name, but i have been paying the bill. The guy doesnt live in canada, and there is no way i can reach him. I assume that koodo has his credit card info. What should i do?

12 replies

Userlevel 7
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If you are paying the bill then Koodo does not have his credit card info. You can try to call in to close the account, but if you can't then I would just give up on the account. Try to contact your friend the best you can. But I would leave it as that
Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not really sure
Userlevel 7
Badge +4
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

how are you paying the bill? Can you access self serve?
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

Yeah, i do by online
Userlevel 7
Badge +4
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

The only way for Koodo to have his credit card info is if it is being paid by pre-authorized payments. Otherwise, Koodo does not have his credit card info. That is why so many unpaid bills go to collections since Koodo does not have customers credit card info unless pre-authorized payments have been set up
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

So that means i dont have to worry about it, right?
Userlevel 7
Badge +4
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

Yup. And besides. You tried to contact your friend. It's not like you didn't try
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

But how do i make sure there is no pre authorized payment? Thank u
Userlevel 7
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Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

Self Serve>Billing>Preauthorized Payments Does it say "You are currently signed up for pre-authorized payment using the following payment method: Credit Card"? If not then there is no preauthorized payments
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

Thanks
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

Hey what about chequing acc? I got my pre authorized payment with my chequing acc? Does that matter?
Userlevel 7
Badge +4
Han Ji Lee wrote:

Well, thanks, but i am not sure if they have my friends credit card acc info or not, i am not rea...

That matters. The only way to cancel preauth is to call in to Koodo. They will ask for your PIN and maybe personal info to verify the account owner's identity

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