Koodo Community

Community

Solved

I Canceled, I've been trying to pay my bill but I want a layer the Chargers before I do no one will answer and my email l no longer works


I canceled my phone in June due to lack of costumer service I've been trying to pay my bill but I want to see my bill before I do, no one will answer my emails and my account online no longer works.

6 replies

Userlevel 7
Badge +4
Hello Amanda.

Usually when you close an account, a bill should have been posted to the address in your account. 
No just the amount owing not what the charges are. They have my cancel date wrong by 2 months so I know the amount is wrong by I can't know by how much till I see a bill. Which I did request 5 times via their email.
Userlevel 1
Try calling, I find emails are not always answered in a timely fashon
I have but after an hr waiting 3 different times on my daytime mins I gave up.
Userlevel 7
Badge +4
It's ideal to call at 9am if possible. You can use a voip service like Fongo or google hangouts from home if you have wi-fi as well so you don't burn your daytime minutes.
Userlevel 7
Badge +4
Hi Amanda - what message do you get when attempting to log-in to Koodo Self Serve? Even though your account is deactivated, you should still be able to log-in and view old invoices, as long as you had previously registered. From what I see on your account, the final charges are reflective of your remaining tab balance and a carry-over amount from your May invoice (shown on the bill dated June 27). It also looks like a rep did reply to you on July 27 acknowledging your emails, but confirming that personal account details can not be shared over email since we're unable to verify your credentials.

Reply