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I can not call canada with my add on feature or get voice mails


I have an add on while I am in USA on vacation! I can not access my voice mail and I can not call out on my phone to my family in canada? What is the problem?

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Userlevel 7
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Hello Diane.

How are you composing the number from US > Canada?
The same thing happened to me, the add on did not work while I was in the US, when I returned home they credited me half of what I had paid for the add on, received no explanation why it did not work.  I was not happy that the add on didn't work and that they did not reimburse me the whole amount.

I called koodo and they reset my phone and it is working properly again, thankfully!

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