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I am trying to cancel my phone before you guys close, I have been on hold for 20 mins now, this is ridiculous. Why is it taking so long?


I am trying to cancel my phone before you guys close, I have been on hold for 20 mins now, this is ridiculous. Why is it taking so long?

3 replies

Userlevel 7
Badge +4
Did you get the option to be called back? Waiting times are very long, unfortunately.
I wanted to cancel my plan today because I don't know if I would get charged for the next billing cycle, for February.
Userlevel 7
Badge +4
Anum Choudhry wrote:

I wanted to cancel my plan today because I don't know if I would get charged for the next billing...

You could try to contact them on Facebook (click the white f in the black bar underneath this thread) and send them a private message, hopefully they'll get back to you sooner... but to cancel it's probably best to talk to them in person 🙂

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