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I am not getting my bill notifications


I am not getting notifications for my invoice

4 replies

Userlevel 7
Badge +4
Hello Tammy.

Are bill notifications set-up on self serve? Here's how to do it 



Same problem here... NEVER received a bill notification by email OR text since as long as I've been a customer, and I made sure to follow the steps above. Self Serve accepts my request but I never receive anything ever. Why is something that should be simple to do NOT simple with Koodo? I've only been a customer for 3 months but it seems every month there's an issue with Koodo' processes (they don't work) or the self serve web site.
Userlevel 7
Badge +4
Shawn wrote:

Same problem here... NEVER received a bill notification by email OR text since as long as I've be...

Hi Shawn,
The thread is one year old, the bill notification is now under billing in Koodo selfserve.

You could call in and ask Koodo specifically about notification if it didn't work. What were other problems that you encountered every month? by the way.
Userlevel 7
Badge +4
Shawn wrote:

Same problem here... NEVER received a bill notification by email OR text since as long as I've be...

Hey Shawn - you should be able to set up or modify how you are notified about your bill ("Text," or "Email," or both) using the link below(login required):
http://koo.do/2tqWlys

If you say you've already tried this and it still does not work/you get an error message, you can have a rep look into this, as Azure suggested above. Just send us a private message on Facebook. 

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