Koodo Community

Community

Solved

I activated a new sim card on my Iphone 4 and added 25 calling/text plan and I got a number that belongs to somebody else and no calling


I activated a new sim card on my Iphone 4 and added 25 calling/text plan and I got a number that belongs to somebody else and no calling at all just texting not the number I signed up for

3 replies

Badge +4
Hi Sandy,

Login to your prepaid Self Serve account and under the Base Plan & Boosters tab, you'll find a tab labelled Change Phone Number. You should be able to change your phone number there. It seems as though you've only purchased a $25 baseplan. You need to add a talk booster add-on so that you can make and receive calls.

The baseplan renews every thirty calendar days. Booster add-ons don't expire. If, for example you purchase the 500 minute Talk Booster add-on and you only use 250 minutes in a month, the remaining 250 minutes carries over and can be used the following month. Same goes for data.

https://www.koodomobile.com/prepaid-p...
Userlevel 7
I also wanted to mention that you should add your credit card or Visa debit to your prepaid account as you will then receive a free 100 minute talk booster! Also you should use automatic top-ups on your account because then you will receive a 10% credit every time you top up. Lastly, your base plan includes unlimited weekends and evening calls (after 7pm). Hope that helps!
Userlevel 6
Hi there, Rikkster  is right! You can change your phone number online via Self Serve, under the Base plan & Boosters section 🙂

Reply