Koodo Community

Community

Solved

How to send an international text message to the home away from home


How can I trouble shoot my international text messages to New Zealand? I have checked to see if there is a carrier agreement with the providers there. There is. I have texted one friend and the message was received. I messaged two other friends, and they were received as well, granted it was done over iMessage, which uses data, so that would just rely on wifi and what not. But I have texted two other friends and no such luck. I guess two main questions: 1.Would the age of their phone have an affect on the ability to receive an international text message? 2. How should I type up the number? Do I just type the country code and then the number? Do I type 011+64+ the number (and actual include the plus sign?)

12 replies

Badge +4
Yes, enter 011 + 64 + the mobile phone number. To obtain the '+' symbol, press and hold zero for a second or two. http://help.koodomobile.com/plans-add-ons-data-and-other-services/text-and-messaging/what-calling-code-do-i-use-for-international-texts
Userlevel 7
Badge +4
Bell's site indicates new phones can be accessed with +64 and the number, but older CDMA phones need the full 011 + 64 and the number. So yes, the age of the phone held by the recipient may make a difference. http://www.bell.ca/Mobility/Products/Text_Messaging/International_text_messaging.tab
Badge +4
David wrote:

Bell's site indicates new phones can be accessed with +64 and the number, but older CDMA phones n...

Good catch DF!
Badge +4
It appears that Telus is also using the format of 011 in place of the '+' symbol. http://www.telus.com/en/on/get-help/services/messaging/international-text-messages/support.do
Userlevel 6
Hi there, the + sign is not needed to send an international message. You can use this format: 01164XXXXXXXXX. You should contact our technical support as we could troubleshoot the issue (since we have an agreement with the carriers used by your contacts). Make sure to provide the phone number and carrier when calling us 🙂 We can be reached at 1-866-995-6636 from another phone, option #6. Thank you! ________________________ If you see a good answer, give it a star.
Userlevel 6
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

I think what people are also wondering whether you still need 011. Based on the above likely not, right?
Userlevel 6
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

Hi Rudy, from Canada, the 011 is needed as it routes the call to the international SMS gateway. Thank you!
Userlevel 6
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

I think you should check again. I just sent a text to Europe without 011 and the recipients confirmed receiving it. 011 is not needed after all. Makes life simplier. Rikkster is right your FAQ is due for an update.
Badge +4
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

Interesting. So neither the + symbols between numbers or 011 preceding the country code and mobile number are required. Did you enter the + symbol and country code when you sent the text to Europe, Rudy?
Userlevel 6
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

No, just the country code and the phone number. That's all that's needed.
Badge +4
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

I stand corrected and thank you for actually testing this out Rudy. I've mentioned this to the 'higher ups' earlier today and hopefully they will update this information at some point in the future. Thanks again for your help.
Userlevel 6
Yannick wrote:

Hi there, the + sign is not needed to send an international message. You can use this format: 011...

You've got connections, eh? That's good. 🙂

Reply