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how to cancel my phone plan and pay it off


i have a tab balance of -38 dollars and i would like to pay off my phone tab thing to cancel my plan, but i don't understand is the tab balance the money i need to pay to pay off my phone completely and why is it negativite 

4 replies

Userlevel 7
Hi Grace,

It is negative because it's a loaned about of money, so you owe them 38 dollars to bring it back to 0
hi, so when it is at 0 i can cancel my plan whenever??

Userlevel 7
Badge +4
grace king wrote:

hi, so when it is at 0 i can cancel my plan whenever??

Or you can cancel your plan now, and you will be sent a bill for $38, plus any other outstanding amounts such as partial month service charges. You can also port your number to another provider if you wish, and your account will be closed automatically once your new account is set up.
Userlevel 7
Badge +4
What happened Grace? Why the feeling of wanting to cancel? Is it us?

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