How does the phone trade in program work when you order a new phone online? I have two old phones, an iPhone 4S and an iPhone 5. The 4S is in great condition. The 5 has a perfect glass screen, but scratched corners and low battery life. Are these phones too old to be worth anything? I am going to buy the iPhone 7 online through Koodo but want to know if I could trade in one of my phones for any credit. Even if it's $5, I'd be happy with something rather than nothing since I'll be recycling them anyway! I went to my local Koodo store and the employee said he had no idea what my phones were worth and that if I was ordering a phone online then he couldn't help me. When I got home and looked online, it said you're supposed to take it in the the store. I'm confused now! I've heard that Koodo charges you to talk on the phone with them? Is that true? Or is that only true if they perform a service for you? I thought I'd post my question here first before calling them. Any help is much appreciated!