Koodo Community

How do I unlock an iPhone locked to Koodo

  • 25 July 2018
  • 8 replies
  • 2723 views

My phone number is Telus but I bought a used phone that's Koodo I've tried to unlock it twice but it isn't working

8 replies

Userlevel 7
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Are you a Koodo customer?

You can unlock a koodo phone in your self serve account if you are.

If not you need to send a private message to koodo via facebook or twitter with the IMEI number of the koodo phone

https://www.koodomobile.com/help/unlocking-your-phone
Userlevel 7
Badge +4
Are you a Koodo customer?

You can unlock a koodo phone in your self serve account if you are.

I...
I don't think iphones can be unlocked via self serve.
Userlevel 7
Badge +4
Are you a Koodo customer?

You can unlock a koodo phone in your self serve account if you are.

I...
Good point.  I didnt see that
Userlevel 7
Badge +4
You don’t need to unlock your phone to be used with Telus. All Koodo phones are interchangeable between Koodo and Telus.
Hello, are all new phones (I got an iphone 6- says telus on the back) unlocked? I've never turned it on or put a SIM card in

I came here after looking at : https://www.koodomobile.com/help/unlocking-your-phone
Userlevel 7
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Hello, are all new phones (I got an iphone 6- says telus on the back) unlocked? I've never turned...If you got it recently , then yes
Userlevel 7
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Hello, are all new phones (I got an iphone 6- says telus on the back) unlocked? I've never turned...Specifically since December 2017.
I once purchased a used iPhone 6+ from a Telus customer and all I did was inserted my sim and follow the onscreen instructions. Never had a issue.... Later on I decided to get it unlock and sold it on eBay. Since unlock fees are gone in Canada I was able to get a code cheap off eBay.

If you know the person you purchase it from maybe you could get in touch with them and asked them to contact Koodo/Telus regarding unlocking or troubleshooting the device.

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