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How do I know my Tab is paid off?


i already paid off my tab so why does it say i owe money when i never used it

4 replies

Userlevel 3
Are you 100% sure it says you owe money, or is it showing a positive Tab balance meaning you are accruing money.
Userlevel 6
Hi there, Brendan is right! You can check on Self Serve http://koo.do/rczq6O if your Tab is positive or if there is still an amount owing. Simply click on the "Koodo Tab" tab and you'll see the Tab history. You could also use a positive Tab to help you get a shiny new phone 🙂 Thank you! ________________________ If you see a good answer, give it a star.
I have two phones on my account. Both tabs are paid off (my phone before my husband's. How come he has a positive balance of $27.21 and my balance is still at "0"?
Userlevel 7
Badge +4
Hazel Jacobs wrote:

I have two phones on my account. Both tabs are paid off (my phone before my husband's. How com...

When was yours paid off? DId you opt for the No Tab Discount on your plan instead of the positive Tab?

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