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how do i know my online order canceled or not?


I made an online order,and it was wrong,so i try called 1 844 566 3697every day.I just want cancel my order,and no body tell me is that order canceled or not? i keep call the web stroe,and no one call me back or email me! please do not ship it,I do like cancel my order!!!!!!  anybody can tell me how I know my order status?

8 replies

Userlevel 7
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Contact the Koodo webstore in the morning. For questions about your order email us at koodo.webstore@koodomobile.com – you’ll get a response quickly. Please include your sales order number in your email message. If you want to call us about an order you’ve placed, contact us at 1-844 566-3697 Tuesday through Friday, 3pm to 9pm EST.
Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

Thank you so much,I an tired make call everyday everyday......I try email.Thank you !
Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

you have to call multiple times as there are just a few ppeople and sometimes the call gets disconnected. I sometimes try 2-3times and it works
Userlevel 7
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Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

No problem at all. Email works just fine.
Userlevel 7
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Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

You don't have to call multiple times and it simply puts you at the back of the queue everytime you hang up and call back. Call, choose the option for a call back and go relax. They will call you back and you don't lose your spot in line.
Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

its been 2 days,nobody every contact me, money already took from my cried card.are they did not see i keep telling CANCEL? 
Userlevel 7
Badge +4
Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

They are receving a very high volume of call/emails at that time of the year. Don't worry!
Userlevel 7
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Chadwick wrote:

Contact the Koodo webstore in the morning. For questions about your order email us at koodo.w...

It's also the weekend. Give them some time during business hours to correct the situation.

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